Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to Intima Lab! Here you will find answers to the most frequently asked questions about our products, shipping, returns, and more.

1. Where does my package come from?
All our products are shipped directly from our international warehouse or from our international partners, depending on where the product is located.

2. How long does delivery take?
The estimated delivery time depends on the country where it should be delivered to:
- Netherlands: 5 - 11 Business Days (Monday - Friday)

You will receive a tracking number by email as soon as your package has been shipped.

3. How much does shipping cost?
Shipping is free. There is no minimum order value, you never pay extra for standard shipping.

4. Which payment methods do you accept?
We accept the following secure payment methods:

Visa
Mastercard
American Express
Discover
Diner's Club
JCB
Google Pay
Apple Pay

All payments are processed securely via SSL-encrypted connection.

5. Can I return my order?
Yes, we accept returns within 14 days of receipt if:

The item is unused and in its original packaging
The return request is submitted in advance by email

6. My item arrived damaged – what should I do?
Please send us an email within 24 hours of receiving the item, including photos and a short description.
We will review the case immediately and offer you a suitable solution (e.g. replacement or refund).

7. Can I cancel my order?
Yes, your order can be cancelled within 24 hours.
Please send us an email with your order number within 24 hours of placing your order.

8. Is my data safe with you?
Yes, we place great importance on data protection.
Your data will never be sold or shared with third parties.
For more information, please see our Privacy Policy.

9. How can I contact with you?

Contact Information

Company name: Intima Lab

Phone: +1 620 813 0990
Email: info@Intima Lab.com

We aim to respond to your email within 12–24 business hours.