Shipping policy
Thank you for shopping with Intima Lab! We are committed to offering a smooth and transparent shipping experience. Please review the details of our shipping policy below.
| Field | Details |
|---|---|
| Country | US, UK, CA, AU |
| Service Type | Standard Shipping |
| Shipping Cost | €5.95 |
| Handling Time | 1–3 business days |
| Transit Time | 4–8 business days |
| Cut-off Time | 5:00 PM (UTC+01:00) |
| Total Delivery Time | 5–11 business days |
| Carrier | UPS, DHL, FedEx |
Free Shipping on All Orders
Enjoy fast standard shipping on all orders within our shipping zones, no minimum purchase required. Shop your favorite products with ease!
Total Delivery Time
Your total delivery time includes both order processing and shipping time.
The estimated total delivery time-frame is 5–11 business days from the date of your order.
Order Processing
- Order Confirmation: After placing your order, you’ll receive a confirmation email with your order number and purchase details.
- Processing Time: All orders are processed within 1–3 business days.
- Shipping Notification: Once dispatched, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
- Transit Time: Delivery typically takes 4–8 business days once your order has been shipped.
- Total Delivery Time: Including processing and shipping, your order should arrive within 5–11 business days.
- Order Cut-Off Time: Orders placed after 5:00 PM (UTC+01:00) will be processed on the next business day.
Shipping Zones
We currently ship to the United States, United Kingdom, Canada Australia.
| Country / Region | Shipping Method | Cost | Total Delivery Time |
| United States | Standard | €5.95 | 5–8 business days |
| United Kingdom | Standard | €5.95 | 5–8 business days |
| Canada | Standard | €5.95 | 5–8 business days |
| Australia | Standard | €5.95 | 5–8 business days |
Shipping Carriers
We partner with trusted couriers to ensure secure and timely delivery:
- DHL
- FedEx
- UPS
Important Notes
- Holidays: Please note that during public holidays, delivery times may be affected due to courier delays. These delays are outside our control.
- Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error, contact us immediately at info@Intima Lab.com.
Tracking
Once your order has shipped, you’ll receive a tracking number via email. You can monitor your shipment’s progress using the link in the email or on our Track Your Order page.
Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us promptly at info@Intima Lab.com with your order number and a description or photo of the issue. We will work quickly to resolve the issue, either by sending a replacement or issuing a refund.
Need Help?
If you have any questions about shipping, returns, or your order in general, our customer service team is here to help.
Company name: Intima Lab
Phone: +1 620 813 0990
Email: info@Intima Lab.com
Customer Service Hours: Monday – Friday, 09:00 – 17:00 (GMT+01:00)
Have a question? Feel free to contact us at info@Intima Lab.com or visit our contact page for more options.
We aim to respond to your email within 12–24 business hours.